Sales 4 Merchants

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Seller Non-Performance

When a seller lists an item on YourShopZone.Com, and a buyer purchases that item, the seller and buyer have entered into a contract. Both members are expected to honor that contract. In accordance with that contract, the seller may not:
  • Fail to deliver an item for which payment was accepted.
  • Significantly misrepresent an item by not meeting the quality rating and item description outlined in the listing.
  • Refuse to accept payment for an item at the end of a successful sale.

Sales4Merchants.com’s policy on Seller Non-Performance focuses on the contract between Seller and Buyer in any transaction, and the importance of buyer satisfaction resulting from fulfillment of that contract. Sellers are expected to perform in a manner that results in a consistently high level of buyer satisfaction. If a seller's interactions with the YourShopZone.Com community create unacceptable levels of buyer dissatisfaction, that seller has violated the Seller Non-Performance policy. Violations of this policy by a Seller may result in a range of actions, including:

  • Listing cancellation
  • Limits on account privileges
  • Account Balance Adjustments
  • Loss of PowerSeller/Partner status
  • Referral to Law Enforcement


 








 


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